In Case You Were Wondering...

We've put together a list of answers to some common inquiries. If you can't find your question below, feel free to contact us here instead.

Getting Started

Pricing and Billing

Additional Services

  • What’s an in-home consulation?

      AKA a pre-move survey, conducted by one of our professional sales-surveyors. He will take a look at the contents of your home in order to ascertain the volume and packing requirements. He will also discuss the details and intricacies of your move with you

  • Can I add extra pick-up and drop-off locations?

      Of course, but try to give us advanced notice so that we can plan ahead and advise you the extra charges

  • What’s “special handling”?

      Items that may require special handling include pianos, pool tables, heavy safes, trampolines etc. Let us know your requirements so that we are prepared and can provide an accurate quote

  • Can I get boxes delivered prior to my move?

      See our Box Store where you can order various materials and have them delivered

Making Changes

Preparing for the Move

  • How should I prepare for my move?

      Inform your building management at both ends about the dates of your move

      Try to de-clutter your home before the moving team arrive – sort your belongings and get rid of any unwanted items

      Pack away small valuables – money, jewellery, watches etc and make plans to move them yourself

    Keep aside any items that you need and don’t want packed – keys, shoes, clothes etc

      If you are packing yourself make sure all packages are sealed and secure. Make a note of the number of boxes and their contents

      Arrange for cleaning services to tidy up your vacated property

      Cancel utilities at your old property 

  • What should I expect on my move day?

      If man & van service, please have all your packed items ready to be loaded at the entrance of your home. Our team will load and unload at the other end

      For door to door moves just sit back and let us do the work

  • Will there be paperwork to sign?

      Inventory lists will need to be signed at the completion of the move

  • How will my movers count and confirm inventory?

      For local moves and man & van jobs, a simple inventory stating number of items will be made by our team and cross-checked at the destination

      For international moves our supervisor will make a detailed inventory in English, and leave you a copy

  • Should I tip my movers?

      It’s not expected but if you’re happy with their performance your gesture will be appreciated

  • What should I do if something is damaged?

      Notify us by phone, email or chat. If you’re insured by us we will explain the claim process