Frequently Asked Questions

In Case You Were Wondering

We’ve put together a list of answers to some common inquiries. If you can’t find your question below, feel free to contact us here.

Getting Started

What are Thai Movers’ hours of operation?
What if I don't know my exact destination address?
What if I can’t find an item in the InstantQuote calculator?
How far in advance should I book my move?
How do I know what fits in a box?

Pricing and Billing

Is the online InstantQuote the final price?
How are prices calculated?
When is payment due?
I have furniture that needs to be assembled/disassembled. Is that included in the price?
Will there be any additional fees?
If I cancel my move, will I be charged?

Additional Services

What’s an in-home consultation?
Can I add extra pick-up and drop-off locations?
What is a “special handling”?
Can I get boxes delivered prior to my move?

Making Changes

Can I change my move date or time?
How can I cancel my scheduled move?

Preparing for the Move

How should I prepare for my move?
What should I expect on my move day?
Will there be paperwork to sign?
How will my movers count and confirm inventory?
Should I tip my movers?
What should I do if something is damaged?