• Office hours are 8.00 to 17.00 hr from Monday to Friday
• Packing crews are available on-site from 9.30 to 16.00 hr
• Emails and chat may get a response after hours, if not then within 24 hours of receipt

For quoting purposes, a postcode will suffice.

Contact our Sales Support by phone, email or chat if you need assistance.

To secure the date of your choice, please book as far in advance as possible, especially during peak season (June to August). Leaving it to a week before the move may be too late.

Dimensions of our boxes are listed in our Box Store. If in doubt, please contact our Sales Support. Our packers can fabricate cartons for oversized items at your home.

It’s an estimated price only and subject to changes based on the volume and duration of the actual move.

• Door to door moves are based on the duration, mileage and materials used.
• Man and van jobs are based on time taken, from arrival of the crew until departure.

• Local moves require payment in full at least one working day before the move day.
• International moves are due for payment within 14 days of packing and before export.

In a door to door move, yes. But not included in a man and van job.

For the man & van service, you will be charged on the actual time taken, so if it’s more than we originally quoted you will be advised of the additional charge and can pay cash to the driver.

If you cancel 3 working days before the move there will be no cancellation charge. Short notice cancellation will be subject to a 50% charge.

AKA a pre-move survey, conducted by one of our professional sales-surveyors. He will take a look at the contents of your home in order to ascertain the volume and packing requirements. He will also discuss the details and intricacies of your move with you.

Of course, but try to give us advanced notice so that we can plan ahead and advise you the extra charges.

Items that may require special handling include pianos, pool tables, heavy safes, trampolines etc. Let us know your requirements so that we are prepared and can provide an accurate quote.

See our Box Store where you can order various materials and have them delivered.

Yes but please let us know 3 working days before the booked date.

Call, email or chat to us.

• Inform your building management at both ends about the dates of your move.
• Try to de-clutter your home before the moving team arrives – sort your belongings and get rid of any unwanted items.
• Pack away small valuables – money, jewelry, watches, etc and make plans to move them yourself.
• Keep aside any items that you need and don’t want packed – keys, shoes, clothes etc.
• If you are packing yourself make sure all packages are sealed and secure. Make a note of the number of boxes and their contents.
• Arrange for cleaning services to tidy up your vacated property.
• Cancel utilities at your old property.

• If man & van service, please have all your packed items ready to be loaded at the entrance of your home. Our team will load and unload at the other end.
• For door to door moves, you just sit back and let us do the work.

Inventory lists will need to be signed at the completion of the move.

• For local moves and man & van jobs, a simple inventory stating number of items will be made by our team and cross-checked at the destination.
• For international moves, our supervisor will make a detailed inventory in English, and leave you a copy.

It’s not expected but if you’re happy with their performance, your gesture will be appreciated.

Notify us by phone, email or chat. If you’re insured by us, we will explain the claim process.